FAQ
Frequently Asked Questions
I’m locked out of my house. What should I do?
Here are your options:
1. Ask for help – If you live with someone or rent, try contacting them or your landlord.
2. Check for unlocked doors or windows – It’s worth a quick look (safely, of course).
3. Call a professional locksmith – We’re here for emergency lockouts across the Barossa Valley. Whether your key is lost, broken, or just won’t turn, we’ll help you get back in. Call us now on 08 8562 2269—we’ll have you inside in no time.
I lost my key, what do I do?
Don’t panic—we’ve got you. If you’re locked out, call us right away on 08 8562 2269 and we’ll help you gain access quickly and safely. If your keys are lost or stolen, we can create a new key based on your existing lock or rekey your locks entirely. For added security—especially if your key may have been stolen—we recommend rekeying or upgrading to smart locks for peace of mind. Your safety is our priority.
When should I call a locksmith?
You should call a locksmith any time you need help with your home, business, or vehicle security. At Valley Locksmiths, your local Barossa Valley locksmith, we’re here to help with everything from emergency lockouts and key replacements to the installation of smart locks and restricted master key systems. Whether you’re locked out, upgrading your home security, or simply need advice on the best locks for your needs, we’re just a phone call away. And if it’s something we can’t assist with directly, we’ll point you in the right direction—your security is our top priority.
What proof of identity do I need to gain access to my property if I am locked out?
For your protection, we do require valid photo ID that confirms you live at the property—like a driver’s license or an official ID card. This ensures we’re giving access to the rightful resident.
Can I schedule a specific appointment time?
Absolutely. At Valley Locksmiths, we offer both scheduled appointments and fast-response emergency services. Whether it’s a routine lock upgrade or a time-sensitive lockout, we’ll work around your schedule to ensure prompt, reliable service from your trusted Barossa Valley locksmith.
Can I get a quote over the phone? Or will there be additional costs on-site?
Wherever possible, we provide a clear quote over the phone. For more accurate pricing, we may ask for photos of your lock or situation. If there are any changes once we’re on-site, we’ll always explain them first and get your go-ahead—no hidden surprises.
What does rekeying a lock mean?
Rekeying means changing the internal pins of your lock so that it works with a new key—without needing to replace the entire lock. It’s a cost-effective way to maintain security, especially if you’ve moved house, lost a key, or had one stolen. Our Valley Locksmiths team can rekey your existing locks quickly and efficiently, so old keys no longer work..
Can I have a master key that works with all the locks in my house?
Yes, you can. We can rekey all your locks to operate with a single key, or even set up a restricted master key system if you want different access levels for different people. This is ideal for homes, rental properties, or small businesses in the Barossa Valley. Call us on 08 8562 2269 to book a time and we’ll take care of it on-site, including cutting extra keys as needed.
What forms of payment do you accept?
We accept cash, EFTPOS, and credit cards (Visa and Mastercard), making payment easy and convenient.
What is a transponder key?
A transponder key is a specially programmed car key with a chip inside that communicates with your vehicle’s ignition system. When inserted, it sends a unique code to your car’s immobiliser system. If the code matches, the car starts. If it doesn’t, the engine won’t run. This technology provides a strong layer of security against car theft and gives you peace of mind every time you turn the key.
How is my transponder key programmed?
Programming depends on your car’s make, model, and year. Some transponder keys come with fixed codes, while others can be programmed to match your vehicle’s system. At Valley Locksmiths, we use the latest diagnostic tools to program or reprogram transponder keys efficiently—so you’re back on the road in no time.
Why should I make sure that I hire a licensed, professional locksmith?
Hiring a licensed locksmith protects you from unqualified and potentially dishonest operators. As fully licensed and insured professionals, Valley Locksmiths delivers expert workmanship and honest advice. We’re proud to be your trusted Barossa Valley locksmith, and we guarantee the job will be done right the first time—safely, legally, and reliably.